HMRC has today launched a new telephone helpline for anyone affected by the recent floods.

The helpline will enable anyone affected to get fast, practical help and advice on a wide range of tax problems they may be facing.


HM Revenue and Customs (HMRC) will also:

  • Agree instalment arrangements where taxpayers are unable to pay as a result of the floods;
  • Agree a practical approach when individuals and businesses have lost vital records to the floods;
  • Suspend debt collection proceedings for those affected by the floods;
  • Cancel penalties when the taxpayer has missed statutory deadlines.

The helpline is in addition to other HMRC telephone contact numbers.

The helpline is 0800 904 7900. Opening hours are Monday to Friday, 8.00am to 8.00pm; Saturday and Sunday, 8.00am to 4.00pm, excluding bank holidays.


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